FAQ

You can track your order on 17TRACK (www.17track.net/en) or YunExpress (www.yuntrack.com). Simply enter your tracking number to see the latest delivery updates.

Worldwide Shipping
Standard shipping starts at $5.99 in most regions.
Please enter your address at checkout to view the exact shipping cost.

Enjoy FREE shipping on orders over $39

We cover all import duties and taxes for orders to the US, EU, Canada, and Mexico — no extra fees on delivery.
No extra charges at the door, no duties or surprise fees. Charged? Tell us — we’ll handle it.

We process and ship orders within 1-3 working days.
For international deliveries, you can expect your order to arrive in 5-15 working days.
Please note: Delivery times may vary depending on your local postal service and customs procedures.

Estimated Delivery Times:

• USA / Canada / Europe: 7–18 business days
• Japan, Singapore and South Korea: 6–18 business days
• Australia and New Zealand: 10–18 business days
• South America / Others: 20–60 business days

We’re committed to improving our delivery estimates, so if you have any feedback, please let us know—we’ll use it to make our delivery schedule even more precise.

We work with shipping partners who offer the fastest and most cost-effective delivery options.
If you’d like to upgrade to priority shipping, simply reach out to us at hello@donumideas.com.
We’ll review your order and provide details on shipping costs and the estimated delivery time.

New US Customs policy requires valid email and phone contact information for successful shipment. Please ensure accurate details are provided when placing your order.

We take pride in the quality of our products and aim to ensure your satisfaction. If you’re not happy with your purchase, we’re here to help!

To start a return, email us at support@donumideas.com within 30 days of receiving your item. Returns must be unused and in their original packaging.

Important: Custom or personalized items cannot be returned as they are made specifically for you.

How It Works:
Once we receive and inspect your return, we’ll notify you of the status. If approved, your refund will be processed to your original payment method. Refunds typically take a few business days, depending on your bank or payment provider.

Please Note:

• If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
• If due to our reasons, the goods received are damaged or incorrect, the consumer is not required to bear the shipping fee for this reason.

We will provide you with our return address and instructions. Returns must reach us successfully for inspection.

For Incorrect or Defective Items:
If your item is incorrect or defective, email us at support@donumideas.com with the following:

1. Your order number
2. A description of the issue
3. Photos of the problem (if possible)

We’ll resolve the issue promptly and cover shipping costs for replacements or refunds.

For full details, please review our complete Refund Policy.

Once we receive and inspect your return, we’ll notify you if your refund has been approved. If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card company to process and post the refund to your account.

If it’s been more than 15 business days since your refund was approved, please don’t hesitate to reach out to us at support@donumideas.com. We’re here to help!