Help & Support

Worldwide Shipping Express, trackable shipping for just $4.79.
Enjoy FREE shipping on orders over $30!

We process and ship orders within 1-3 working days.
For international deliveries, you can expect your order to arrive in 5-15 working days.
Please note: Delivery times may vary depending on your local postal service and customs procedures.

Transit Time

United States: 7 - 15 days

Canada: 8 - 20 days

United Kingdom & Europe: 7 - 15 days

Australia and New Zealand: 10 - 18 days

Japan, Singapore and South Korea: 6 - 15 days

South America: 20 - 60 days

Rest of the World: 10 - 60 days

We’re committed to improving our delivery estimates, so if you have any feedback, please let us know—we’ll use it to make our delivery schedule even more precise.

We work with shipping partners who offer the fastest and most cost-effective delivery options. If you’d like to upgrade to priority shipping, simply reach out to us at hello@donumideas.com.
We’ll review your order and provide details on shipping costs and the estimated delivery time.

Once your order ships, you’ll receive a confirmation email with a tracking number within 24 hours. This allows you to monitor your package in real-time. While most packages arrive on time, customs or other unforeseen delays may extend the delivery timeline.
Here’s what to check while you wait:

Shipping Address: Double-check that the address you provided during checkout is correct. Packages are shipped to the address listed in your order.

Delivery Confirmation: If tracking shows the package has been delivered, check with neighbors, building reception, or anyone who might have signed for it on your behalf. You can also contact your postal service for further details.

Need Help?

We’re here for you! Send us an email at hello@donumideas.com with your name and order number, and we’ll assist in locating your package.

We kindly ask for your patience, as shipping delays are beyond our control, but we’ll do our best to support you throughout the process.

New US Customs policy requires valid email and phone contact information for successful shipment. Please ensure accurate details are provided when placing your order. More information about the policy can be found here.

We take pride in the quality of our products and aim to ensure your satisfaction. If you’re not happy with your purchase, we’re here to help!

To start a return, email us at support@donumideas.com within 15 days of receiving your item. Returns must be unused and in their original packaging.

How It Works:

Once we receive and inspect your return, we’ll notify you of the status. If approved, your refund will be processed to your original payment method. Refunds typically take a few business days, depending on your bank or payment provider.

Please Note:

Customers are responsible for return shipping costs, and shipping fees are non-refundable.

We do not provide return labels, and returns must reach us successfully for inspection.

For Incorrect or Defective Items: If your item is incorrect or defective, email us at support@donumideas.com with the following:

1. Your order number
2. A description of the issue
3. Photos of the problem (if possible)

We’ll resolve the issue promptly and cover shipping costs for replacements or refunds.

We’re committed to ensuring your satisfaction and will work to make the return process as smooth as possible!

Once we receive and inspect your return, we’ll notify you if your refund has been approved. If approved, your refund will be processed automatically to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card company to process and post the refund to your account.

If it’s been more than 15 business days since your refund was approved, please don’t hesitate to reach out to us at support@donumideas.com. We’re here to help!